2008-08-27T18:49:57+01:00 false 146 market_researchers.png 0 0 0 0 0 0 subsection 83 market_research 1 1 true true <p><strong>If someone had told you 10 years ago that you could have unlimited access to a set of customers who would give you their feedback for free, you would probably think they were mad &ndash; or trying to con you.</strong></p> <p>However, with the advent of social media, this is now the case. Forums and discussion groups are awash with both positive and negative feedback &ndash; as well as suggestions on how things could be improved, features they would like to see and comparisons with the competition.</p> <p>By tracking and analysing the rich feedback available on both traditional and social media, organisations can tap in directly to their target market and customer base to discover the positive and negative feedback, the wants and frustrations and the reasons they purchased in the first place.</p> <p><strong>&bull; Get direct customer feedback from forums, blogs and social media sites<br /></strong><strong>&bull; </strong><strong>Save time by extracting industry topics and trends<br /></strong><strong>&bull; </strong><strong>Perform rapid and cost effective competitive and industry research</strong></p> <p><span style="color: #696969;"><br /><span style="font-size: 0.9em; color: #333333;">If you would like to know more about Brandwatch, then please <a title="contact brandwatch" href="../../contact">contact us</a> or book an <a title="book an online demo" href="../../arrange_demo">online demonstration.</a> You can also take advantage of our <a title="free alert " href="../../free_alerts">free weekly update</a> on any brand.</span></span></p> <p>&nbsp;</p> market_researchers.png Online Reputation Management for Market Researchers 2008-09-29T16:33:54+01:00